Frequently Asked Questions (FAQ)

You can view the status of your order at any time via the Account page of our website. You will also receive updates via email as your order is packed and handed off to be shipped.

Here are some common order statuses and what they mean:

• Processing: Your order has been accepted, but not yet confirmed by our team.
• Completed: Your order is ready to be handed off to a shipping provider. You will receive a tracking number via email when this occurs.
• Failed: Your order attempt was not successful. This could be due to a payment issue, invalid contact information, or security concern. Please correct the issue at hand and try again, or **Contact us** for guidance.

Order changes and cancellations are handled on a case-by-case basis. We will do our best to accommodate requests received in a timely manner, and provide alternative solutions when we cannot complete a request.

Typically, orders can be cancelled before they reach “Completed” status. Once an order is in transit, we are unable to make any changes.

Please reach out to **Contact us** or start a live chat for assistance. We strive to respond to all customer inquiries within 24 hours of receiving.

We do provide the option to check out as a guest; that said, you must still go through the same security checkpoints as an accountholder, and provide accurate contact information. Otherwise, your order may be rejected or cancelled.

Guest users are also unable to access the Account page since they do not have an account. This limits your ability to view/manage orders, create subscriptions, and access rewards.

You can view the status of all your orders and subscriptions via the Account page of our website.

When your order is ready for transit, you will receive a shipping confirmation with your tracking number via email as well. Please ensure you provide accurate contact information at time of order, so you receive these notifications.

We currently offer shipping options via USPS and UPS:

• USPS Ground Advantage: Our default shipping option! Arrives in 2-10 business days.
• USPS Priority Mail: Expedited service, arrives in 2-5 business days.
• UPS Ground: Arrives in 1-5 business days. 90% of packages are delivered in 3 days or less.
• UPS 3 Day Air: Expedited service, arrives in 3 business days or less.

Limitations apply. We are unable to ship UPS to PO Boxes.

Please note we are unable to support overnight shipments at this time. Our expedited shipping options will reduce the total transit time, but our team still needs time to prepare and pack your order.

Yes! Depending on order size, your order will ship in a sealed bubble mailer, or cardboard box. Our shipping labels say “Shipping Department” and the warehouse address, but no other identifying information will be listed on the package.

There are several reasons why a package could be delayed.

At our warehouse, your order may be placed on hold if there is an issue with your shipping address, or there is an out-of-stock item impacting the order. You will be contacted via email within 48 hours in these cases.

If your order is in transit, and your tracking number stops providing updates, there may be an issue with the shipping provider such as a missed scan, weather delay, overwhelmed sorting center, or logistics error. We recommend contacting the shipping provider first if you suspect there’s an issue in transit.

If your order does not provide an update for more than 72 hours, please **Contact us** for assistance.

We get it, ship happens. Rest assured – we offer several layers of protection for your package.

First, be sure to opt in to package protection at checkout – for a nominal fee, this greatly reduces the time and effort it takes to resolve a lost, stolen or damaged package. 100% of the fee goes directly to the insurer.

We have business partnerships with every shipping provider we offer – they know who we are, and what we sell. Please be sure to report any transit issues to them for investigation and resolution.

Our customer service team is here to help! If you have questions or concerns, please **Contact us** for assistance.

At IndacloudBrand.com, we strive to provide our customers with high-quality products and exceptional service; that said, we understand that there may be instances where you need to return product(s). Our legendary customer service team is here to help! Customers may request a refund within 7 days from the date of receipt for opened products and 30 days for any unopened products.

To initiate a return, please **Contact us** and include your order number, product(s) you’re returning, and the reason for the return.

You may be asked to send back the product using a complimentary return label to receive your refund.

You can read our full policy here.

If your refund request is approved, you will receive an email confirmation when the refund is processed. Please note most banks take 1-14 business days to process a refund request for it to appear on your account.

When adding an eligible item to your cart, select the “Subscribe and Save” option! You’ll then be prompted to select a duration at checkout.

You can modify or cancel a subscription at any time via the Account page of our site.

Please note cancelling a subscription will not automatically cancel a renewal order if the renewal is already in process; it just stops future renewals. Please **Contact us** if you need to cancel a renewal in process.

Please note we can only accept some subscription modifications; if you would like different products each month, we recommend sticking with standard orders for ease of use.

Yes! All of our products are rigorously lab tested by a certified 3rd party lab that confirms our products are the right potency and free of harmful contaminants. These lab tests are referred to as Certificates of Analysis, or COAs.

IndacloudBrand.com is proud to support local American farmers. We only work with the best of the best because we know you won’t settle for less. All of our hemp is grown with organic growing practices and tested for strength and purity.

Nope! Our products do not contain synthetic cannabinoids or vape additives; only the best hemp cannabinoids you can legally get on the Internet!

Do not use hemp products while pregnant or breastfeeding. Keep out of reach of children and pets. Must be 21 years or older to purchase or use. Use responsibly. Do not drive or operate machinery while using this product. Do not take more than the amount recommended by your healthcare provider. Hemp products may affect some people’s blood pressure, heart rate, and/or intraocular pressure. If you have any known or unknown heart, blood pressure, eye pressure, or similar issues, do not use this product unless approved by a doctor.

Edibles onset will be different for everyone; factors like metabolism, stomach contents, and other medications all impact absorption. Generally, you should feel the effects within 90 minutes of consumption, keeping in mind the effects will last longer than other forms of cannabis-infused products.

On the other hand, edibles labeled “fast acting” are usually absorbed sublingually, making them faster onset and ideal for folks with high tolerance to traditional edibles processed by the liver.

Either way, if you’re new to edibles, we highly recommend starting small – the most common rookie mistake is eating too much because it just tastes so good!

IndacloudBrand.com gummies, including our Soda Shop, Delta 8, and Sleep Bliss series are all vegan. We use fruit pectin instead of traditional gelatin to form our gummies, giving them an amazing texture and making them free of any animal products.

Please reference the product pages of our other edibles to confirm they will meet your dietary needs before purchasing.

IndacloudBrand.com makes a variety of edibles to meet a variety of dietary needs; many of our products are free from common allergens such as peanuts, aspartame, and gluten.

Our gummies, for example, carry a warning that they contain soy, but that is their only noted allergen.

Please review product ingredients on our product pages to ensure they will meet your needs, or **Contact us** for assistance to confirm specific allergen details.

That’s a complicated and scientific question! Most edibles travel through your digestive tract until eventually, the liver absorbs all those tasty cannabinoids and makes you feel elevated! Factors like metabolism, genetics, stomach contents, tolerance to cannabis, etc will all impact your experience.

Some people are also seemingly immune to edibles – like our customer service supervisor. He once ate an entire Beast Mode gummy and went about his day as usual. Can you imagine?

If you’re striking out with traditional edibles, you should try “fast-acting” edibles and see if they work better for you – since they’re absorbed sublingually, you may have a better experience. Good luck!

All of our cartridges use standard 510 threading; nearly any 510-threaded vape battery will work! This is the most common battery type.

Batteries are not included with our vape cartridges and must be purchased separately.

If you ask anyone who vapes, they’ve almost certainly encountered a clogged vape before. You pull and pull, but it’s like sucking a golf ball through a straw!

Clogs can happen for many reasons, including temperature fluctuations, pulling too hard, flooding the coil, improper storage, damage, etc. The solution will vary depending on the issue at hand.

Here are a few things to try before calling your vape a dud:

• If your device has a button, two clicks of the button will activate a preheat mode which will warm the device internally! Try this before the next steps if possible.
• Manually dislodge a clog by blowing into the air intake of the vape, and then inhaling through the mouthpiece. Repeat 2-3 times or until the clog clears.
• If the issue is temperature-related, you can gently warm the vape by cupping it in your hands or setting it in a sunny window for a few minutes. This should help soften the distillate causing the clog, making it easier to clear.

Important: Do not apply high heat to the device, attempt to insert any object into the device, or rapidly repeat use of the preheat function. These all risk damaging the device.

Both hemp and marijuana are part of the same plant species commonly referred to as Cannabis. They are similar, but have naturally higher concentrations of different compounds known as cannabinoids. Some of these cannabinoids are THC, CBD, and hundreds more with varying effects and amounts within the natural plant.

We sell hemp cannabis products compliant with the federal 2018 Farm Bill.

Marijuana is a Schedule 1 regulated substance available in some states, unable to be sold online or shipped across state lines.

Absolutely, our products are very effective. Please use caution, as everyone has a different tolerance to THC. We highly recommend beginners start with a lower dose to see how it affects you.

Easy answer is yes! If you are concerned about passing a drug test that detects THC, you should not consume any cannabis products containing THC, including Delta-8 and THCA. Tests will not typically differentiate between these cannabinoids.

Cannabidiol, commonly referred to as CBD, is a non-psychoactive cannabinoid found in cannabis plants. It is currently gaining meteoric popularity as there are an increasing number of peer-reviewed and government backed studies demonstrating its multitude of benefits.

CBD is most effective when mixed with other cannabinoids and terpenes; many of our products contain CBD alongside other cannabinoids for max effectiveness!

In short, they’re the compounds that give every plant on Earth its own unique smell!

Terpenes are widely discussed in conversations regarding cannabis because they define the smell and taste of different strains. They are also known to have mental and physical effects, especially when combined with cannabinoids such as THC or CBD, known as the entourage effect. We specially select all of our natural terpenes to enhance your high and provide delicious flavors.

The 2018 Farm Bill, officially named the Agriculture Improvement Act of 2018, legalized the production, sale, and manufacturing of hemp derived products at the federal level, including all of the cannabinoids within. This bill redefines “hemp” as cannabis with a low THC content and removes it from the Controlled Substances Act. This includes everything derived from hemp such as CBD and THC, so long as the finished product has less than 0.3% Delta-9 THC on a dry weight basis.

This means that all of our products are federally legal to own, ship and consume. No medical card required!